FAQ

Every Maison Marcelle piece of jewelry is designed to stand the test of time with elegance. A few simple steps will help preserve its brilliance for a long time.

We recommend avoiding contact with chemical products, perfumes, cosmetics, or household cleaning products, which could dull the shine of the metal and stones. It is best to remove your jewelry before any sports activities, swimming, or handling abrasive products.

When you are not wearing it, store your jewelry in its Maison Marcelle case or in a soft pouch, away from humidity and friction.

A gentle cleaning with a soft cloth is enough to revive its daily shine.

To preserve its beauty over the years, the House also offers a maintenance and inspection service by appointment.

Yes, maisonmarcelleparis.com is a secure platform, our site is secured using the latest encryption technologies, guaranteeing the protection of your data during your transactions.

If you need assistance or advice, you can reach us on WhatsApp, through the online form, or by email at contact@maisonmarcelleparis.com

Every Maison Marcelle creation undergoes rigorous quality control before it is released.

Our jewelry benefits from the statutory warranties provided under French law, in particular the legal warranty of conformity and the warranty against hidden defects.

In addition, Maison Marcelle grants a commercial warranty of one (1) year from the date of purchase, covering manufacturing defects only.

This warranty does not cover:

• normal wear related to time and to the use of the piece;
• scratches, deformation or damage resulting from impact, accident or improper use;
• damage caused by lack of care;
• any modification or repair carried out by an unauthorised third party;
• the loss of elements or stones resulting from an external cause.
  

For any request, please contact us via the contact form, attaching your proof of purchase. After examining the piece, we will let you know what coverage applies.

Maison Marcelle cannot be held responsible for any damage arising from use of the site or access from territories outside France. If you encounter any problems, please contact our customer service department. We also reserve the right to correct any pricing errors after your order has been validated.

Each piece is made to order in our Paris ateliers. Allow 4 to 6 weeks between your order and delivery, whatever the destination.

Shipping is complimentary, with a tracking number and insured delivery.

Every Maison Marcelle creation is made to order, in the metal, size and engraving you choose. For this reason, and in accordance with article L221-28 3° of the French Consumer Code, our pieces are not subject to the fourteen-day right of withdrawal that applies to goods sold from stock. You are informed of this on every product page and acknowledge it before confirming your order.

We do, however, go beyond what the law requires: any creation may be exchanged within thirty days of receipt, whatever your destination. The piece must come back to us unworn, complete and in its original packaging, by insured shipment and at your cost. You may also choose a credit note valid for two years.

Finally, resizing of rings and bracelets is complimentary for life, and any piece with a manufacturing defect is taken back, repaired or replaced at our expense.

For any request, write to us at contact@maisonmarcelleparis.com with your order number.

Yes, and it is complimentary. You may have initials or a date engraved inside your piece, up to twenty characters. Simply enter it in the field provided when you place your order.

As the engraving is carried out specifically for you, an engraved piece cannot be returned or exchanged.

Online purchases made on maisonmarcelleparis.com can be shipped internationally. Shipping is complimentary whatever the destination, with a tracking number and insured delivery.

Customs duties and import taxes are included in the price shown, in France, in the European Union and in the United States. No additional charges will be requested on delivery.

If you need to change your address after placing an order, please contact customer service as soon as possible. Incorrect addresses may cause delays.

Maison Marcelle uses exclusively 18-carat gold (750/1000), the benchmark standard in fine jewelry, offering an ideal balance of purity, resilience and brilliance.

Our creations can be made in yellow, white or rose gold depending on the model or the personalization chosen.

The selection of diamonds is equally fundamental to the Maison.

Maison Marcelle uses exclusively diamonds of color D, E or F and minimum VS clarity. These criteria guarantee a level of brilliance, transparency and quality in line with the highest standards of fine jewelry.

To book an appointment, you can call us on +33 6 73 41 81 66 or use our online form.