How to care for your jewelry ?
Every Maison Marcelle piece of jewelry is designed to stand the test of time with elegance. A few simple steps will help preserve its brilliance for a long time.
We recommend avoiding contact with chemical products, perfumes, cosmetics, or household cleaning products, which could dull the shine of the metal and stones. It is best to remove your jewelry before any sports activities, swimming, or handling abrasive products.
When you are not wearing it, store your jewelry in its Maison Marcelle case or in a soft pouch, away from humidity and friction.
A gentle cleaning with a soft cloth is enough to revive its daily shine.
To preserve its beauty over the years, the House also offers a maintenance and inspection service by appointment.
How do I place an order on maisonmarcelleparis.com ?
Buying an item on maisonmarcelleparis.com is easy and secure. Select the item of your choice and add it to your basket by clicking on “Add to basket”. Then follow the payment instructions. Your credit card details will be securely requested at the end of the process. You can also place your order by telephone by contacting our customer service department on +33 (0) 6 73 41 81 66
Are orders on maisonmarcelleparis.com secure ?
Yes, maisonmarcelleparis.com is a secure platform, our site is secured using the latest encryption technologies, guaranteeing the protection of your data during your transactions.
What if I need help or advice with my purchase ?
If you need assistance or advice, you can contact us via the online form or by e-mail at contact@maisonmarcelleparis.com.
Is my jewelry guaranteed ?
Each piece of jewelry undergoes rigorous quality control. In the event of a manufacturing defect, you benefit from a one-year warranty from the date of purchase. This warranty covers manufacturing defects only, and does not apply to jewelry that has been modified or repaired elsewhere. Damage due to misuse or normal wear and tear is not covered.
I'm having problems using the site. What should I do ?
Maison Marcelle cannot be held responsible for any damage arising from use of the site or access from territories outside France. If you encounter any problems, please contact our customer service department. We also reserve the right to correct any pricing errors after your order has been validated.
What are the delivery times?
Delivery times vary according to destination country. Full details can be found on our dedicated delivery options page.
What shipping options are available on maisonmarcelleparis.com ?
Online purchases made on maisonmarcelleparis.com can be shipped internationally. Shipping costs vary according to destination.
How do I change my delivery address?
If you need to change your address after placing an order, please contact customer service as soon as possible. Incorrect addresses may cause delays.
What precious materials are selected by Maison Marcelle ?
Maison Marcelle works exclusively with 18k gold (750/1000), the reference standard in fine jewelry, chosen for its balance of purity, strength, and enduring brilliance.
Each piece may be crafted in yellow, white, or rose gold, according to the design or selected customization.
How do I schedule an appointment for Maison Marcelle jewelry?
To schedule an appointment, please call us on +33 (0) 6 73 41 81 66 or fill in our online form.